Collections Specialist – Temporary

Full-time                                                                                                                           Hourly, Non-Exempt

The Student Accounts Collections Specialist is an important role within the Student Accounts department.  This role works directly with students and parents regarding their ledger and coordinates with financial aid and other internal departments to ensure accuracy of posting to their accounts. This is posted as a temporary position.

Primary responsibilities:

• Monitor student accounts receivables.
• Work with financial aid and other departments to ensure accuracy of student ledger.
• Contact students via phone, text and email who have accounts showing outstanding balances and are not participating in payment plans or who are not current on their payment plan.
• Resolve issues and complaints concerning student ledger.
• Negotiate payment plan adjustments as necessary.
• Maintain records of contacts and attempted contacts.
• Maintain excellent customer relations through professional conduct.

Skills and Experience:

• High school diploma required, bachelor degree preferred.
• Excellent communication skills
• Experienced problem-solver
• Must possess critical thinking skills
• Highly organized
• Microsoft Office skills
• Must abide by the Fair Debt Collection Privacy Act (FDCPA)
• Prior collections experience preferred.

Reports to:          Vice President for Enrollment Management

Interested parties should complete the Thomas University Employment Application